Request to Know Submission Page
Right to Know
You have the right to request that we disclose certain information to you about our collection and use of your personal information on or after January 1, 2022, including beyond the 12-month period preceding our receipt of the request, unless doing so proves impossible or would involve disproportionate effort (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:
- What personal information we collected about you, including the categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting, selling, or sharing that personal information.
- The categories of third parties with whom we disclose that personal information.
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- The specific pieces of personal information we collected about you (also called a data portability request).
What happens if you exercise your rights
If you request to know your personal information, we will confirm receipt of your request to request to know within ten (10) business days. If you do not receive confirmation within the 10-business day timeframe, please contact: Phone: +1-844-203-0366 or Email: [email protected].
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) calendar days of its receipt. If we require more time (up to another 45 calendar days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will cover the 12-month period preceding our receipt of your request and beyond, unless doing so proves impossible or would involve disproportionate effort. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
How to submit a request to know personal information
To exercise your right to know described above, subject to the exceptions listed above, please provide the information in the online form below, which is necessary to identify you and to complete your request. Or, you may submit a request to know your personal information by submitting your request by calling the following toll free phone number or by submitting your request to the following designated e-mail address:
Authorized agent requests
You may submit a request using an authorized agent only if you provide the authorized agent with written permission signed by you authorizing the authorized agent to make the request to know personal information.
Online Request Form
If you would like to request to know your personal information we have collected and used, subject to the exceptions listed above, by using our online form, then please provide and submit the information in the following online form by clicking here.